Privacy Policy

1.0 Introduction

System Hygiene Limited of Altham Business Park, Altham, Accrington, Lancashire BB5 5YT is a registered data controller under data protection law. Details of our notification to the data protection regulator may be found in the Information Commi

This privacy policy sets out how System Hygiene uses and protects any information that you give System Hygiene when you use this website. System Hygiene is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. System Hygiene may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. By using this website, you agree to the collection and use of information in accordance with this policy


2.0 About Us

System Hygiene Limited of Altham Business Park, Altham, Accrington, Lancashire BB5 5YT is a registered data controller under data protection law. Details of our notification to the data protection regulator may be found in the Information Commissioner's Office Public Register of Data Controllers at under registration number Z9102857.

System Hygiene Limited ("us", "we", or "our") operates the website (the "Site").


3.0 What Information Do We Collect & How Do We Use It?

We will ask you to provide certain personal data when you buy a product, sign up for a newsletter, create an account, or use the Site.

We use your personal data to:

Process orders and provide service information - we gather from you information about your product selection, your name, delivery address, customer account number, payment information and any further information needed to fulfil your order (such as any special delivery instructions). The information on your order marked * is mandatory because without it we will be unable to fulfil your order.

Arrange returns and address complaints and queries - where you wish to return a product or make a query or complaint, we will keep the information you give us to ensure that we comply with our contractual and regulatory requirements, to ensure appropriate further communication with you, and to improve our products and services.

Organise site visits and demonstrations – where you have requested a visit, we will ask for information such as your name, address and contact details in order to fulfil your request.

Remember you and view activity on our Site - if you have allowed access to cookies (please see our cookies policy HERE for more information) our Site will automatically remember you the next time you visit, to pre-populate fields to make ordering easier and to improve your experience by directing you to information on our Site that we think will be of interest to you. We also gather details of your visits to our Site, including details of pages viewed, accessed or visited, your use of any interactive features on the Site, and the length of your visit. We might also contact you to remind you about items in your shopping basket which you have not checked out.

Communicate product offers - we will use contact details you have given us, along with information about your previous orders to send you information about our products, offers and events that we think will be of interest to you. See HERE for details on how to unsubscribe from marketing.

Update our records - we will periodically check that the personal data we store for the purpose of communicating with you is accurate. If you would like to update the personal data we hold about you, please contact our Customer Service team who will update your account information and preferences.

Legal purposes - we sometimes need to use personal data that we have gathered from you or third parties (such as law enforcement or credit reference agencies), or that you have provided to us, to comply with our legal obligations or for other legal reasons - for example to trace fraudulent transactions. We may also use your personal data where it is reasonable for us to do so and where there is no disadvantage to you.

Report browsing information - we will collect information, if available, about your IP address, operating system and browser type, for system administration and to improve our service. This is anonymous statistical data about our users' browsing actions and patterns, and does not identify any individual.


4.0 How Do We Collect Your Personal Data?

We obtain personal data:

• directly from you, for example when you place an order or create an account.

• by observing how you use our Site, for example from your transactions; or

• from other organisations such as credit reference and fraud prevention agencies. We use CCTV on our premises to ensure the safety and security of our staff and customers.


5.0 With Whom Do We Share Your Personal Data?

To fulfil your orders and make the Site available, we may share your personal data with the following categories of third parties:

• Our service providers where necessary to make products and services available to you and to promote our products and services to you, such as our suppliers of IT and marketing services.

• Credit reference, fraud prevention, and law enforcement agencies where it is necessary for us to do so to enforce a legal obligation or otherwise where it is fair and reasonable for us to do so for example for fraud protection and credit risk reduction.

• Where necessary to protect the rights, property, or safety of our company, our customers, or others we may share personal data with law enforcement agencies.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


6.0 What Do Credit Reference & Fraud Prevention Agencies Do with My Information?

We may share your personal data (provided to us as set out in this privacy policy) with credit reference agencies and fraud prevention agencies when creating a credit account.

You have a legal right to obtain details of those credit reference and fraud prevention agencies from whom we obtain and to whom we pass information about you. You also have a right to further details explaining how the information held by fraud prevention agencies may be used.

For further information about the use of your personal data by credit reference and fraud prevention agencies, please contact [email protected]


7.0 What are Your Rights?

Access to your personal data: you may request access to a copy of your personal data.

Withdraw consent: you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent and we will delete your data in line with your right to erasure below.

Rectification: you may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below.

Erasure: you may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.

Portability: you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable format, or ask for us to send such personal data to another data controller.

Object to processing: you may object to our processing of your personal data pursuant to this privacy policy. Please contact us using the details below, providing details of your objection.

Make a complaint: you may make a complaint about our data processing activities to a supervisory authority, which for the UK is the Information Commissioner's Office, by visiting their website at HTTPS://ICO.ORG.UK/

To exercise your rights in this privacy policy, please contact:

Customer Services
System Hygiene Ltd
Altham Business Park

Tel: 01282 777999
Fax: 01282 777900
E-mail: [email protected]

To make enquires about your rights in this privacy policy please contact our Data Controller, Rychard Sagal on [email protected] 


8.0 For How Long Do We Store Your Personal Data?

We only store your personal data for as long as is necessary for the purposes listed in the 'What Information do we collect and how do we use it?' section above. We may have to keep some of your information (such as payments information) for longer where this is reasonably necessary or required by law or regulation, for instance, to prevent fraud or resolve disputes.


9.0 Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Site and to deliver a better and more personalised service. You can refuse to accept cookies by changing the settings on your browser. This may, however, mean you are unable to access certain parts of our Site.

The cookies used on our Site have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our website and other online services:

Category 1 — Strictly Necessary Cookies. These cookies are essential to enable you to browse through our website and use its features. Without these cookies, services like shopping baskets and online payments cannot be provided.

Category 2 — Performance Cookies. These cookies collect information about how you use our website — for instance, which pages you go to most. This data may be used to help optimise our Site and make it easier for you to use. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information collected by these cookies is aggregated and therefore anonymous.

Category 3 — Functionality Cookies. These cookies allow our Site to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customisable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you.

For the exhaustive list of cookies we collect see the List of cookies we collect section. 


10.0 Security Policy

System Hygiene Ltd. is committed to protecting the security of your data. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data and data stored on our Site and associated databases.

We recommend that you take measures to better protect the information you provide online. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. For security purposes, your password should not be written down and should be regularly reset. A strong password should not include easily obtainable personal data, should be at least 8 characters in length, and should be a combination of letters and numbers.

All online purchases made through our Site take place safely, using the latest internet security technology to protect our customers. When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 256-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.


11.0 Transfers Outside Europe

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We shall ensure that any such transfers are lawful and that your personal data is kept secure in accordance with the General Data Protection Regulation. For more information on how we do this, please contact our Data Controller, Rychard Sagal on [email protected]


12.0 Links to Third Party Websites

Our Site may, from time to time, contain links to and from the websites of manufacturers, accrediting bodies and other partners. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 


13.0 Changes to Our Privacy Policy

We may modify this privacy policy from time to time, so please review it regularly.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

This privacy policy was last updated on 17th May 2018.


14.0 Marketing

We want to bring you offers and promotions that are most relevant to your interests at particular times.

To help us form a better, overall understanding of you as a customer we combine the personal data that you give us, for example your location, with insights from your shopping history.

We may supplement this information with data from third parties to whom you have given your consent to share your data, for example a trade organisation or professional membership body.

If you don’t complete your purchase, System Hygiene Ltd. will keep track of what you put in your shopping basket for when you return to our Site, and may remind you of what is in your shopping bag via email or banners on other websites.

If you submit user generated content through our Site or social media channels, we may use your username or email address to communicate with you, in addition to using your photo.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any marketing email we send. If you are unable to do so, then you can change your communication preferences by calling us during office hours on 01282 684200 or by e-mailing [email protected]

Please note that it may take up to 7 days for any changes to take effect.


15.0 How to Contact Us

If you have any queries relating to this privacy policy or our use of your personal data, please contact us: 

  • By email: [email protected]
  • Our Data Protection Officer is Mr Rychard Sagal who can be contacted at [email protected]
  • By visiting this page on our website:
  • By phone number: 01282 777999
  • By mail: Data Protection Officer, System Hygiene Ltd., Altham Business Park, Altham, Accrington, Lancashire BB5 5YT.

Privacy Policy of



List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.